Client Overview
The client is a 70-year old enterprise, among America’s oldest and largest diversified oilfield services companies, based in Houston, Texas. The company recorded $6.1B in annual revenues, 40000 employees, 87 manufacturing facilities, 730 offices in over 100 countries. It is one of the largest JD Edwards users globally, with 6000 JD Edwards user licenses and 3300 active users on JD Edwards EnterpriseOne® alone.
Business Challenges
The client needed a stout global partner who could integrate their ERP system to support its growing applications and deliver a multi-continent implementation and rollout. The complexities in executing the various enhancements and customizations necessitated hiring a partner who possessed in-depth technical expertise and JD Edwards’s specialization.
Solution Highlights
SYSTIME leveraged its experience to deliver offshore support across various countries and time zones. Putting to use the proprietary
SYS-on-TIME™ Methodology, SYSTIME delivered a complete, satisfactory, end-to-end offshore solution that was on-time and on-budget.
Abhishek heads the global delivery of the Business Process Management (BPM) - Enterprise Application Integration (EAI) practice at Infosys. He has more than 16 years of experience in the IT industry. He has worked extensively with leading companies in the U.S., Europe and Australia. He has expertise in product development having worked with niche product Independent Software Vendors (ISVs) during the entire lifecycle of product development.
Business Benefits
- Substantial savings in support costs
- Optimized JD Edwards’s applications through continuous improvements
- 16 hours a day x 5 days offshore and Help Desk support
- Over 95% SLA achievements in problem-solving and turnaround times
- Mutually beneficial, post-implementation partnership with an emphasis on their ROI
- Well-defined IT strategic roadmap
- Secured their IT investments while reducing operational costs