JD Edwards Services - CNC-On-Demand

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Overview

SYSTIME has been providing CNC On-Demand services, helping global businesses boost productivity, reduce costs, enhance customer relationships, shorten time-to-market, and improve efficiency, since 2005. We have built a mature service delivery process that provides these services seamlessly via Onsite, Onshore or Offshore locations. Thanks to the reliability of our services, our customers have been able to maintain lean and efficient IT organizations.

Our customers enjoy the flexibility of choosing between engagement models that best suit their needs:

  • CNC On-Demand Managed Services: Ad-hoc CNC issues and fixed / scheduled CNC activities
  • CNC On-Demand Remote Support: Ad-hoc CNC issues troubleshooting via phone and email
  • Combination of CNC On-Demand Managed and Remote Services
  • Subscription-based Packages: Based on hours per week

Value SYSTIME brings to CNC On-Demand engagements

  • Reliable 24x7 CNC global support
  • Increased availability of information assets
  • High caliber staff with specialized skills
  • Proven methodology and process
  • Large pool of experts
  • ATS Labs
  • Oracle SIP Program
  • Global Performance Task Force
  • Cost benefits through offshore engagement
  • Increased productivity.

Case Study

Setting up reliable CNC support processes for a world leader in building materials.

Streamlining CNC support and improving response times for a world-leading life sciences company.

Service Offerings


SYSTIME’s CNC On-Demand Service Offerings cover the entire gamut of CNC needs your business can have. Within each of these services, SYSTIME customizes its offering to your specific requirements and helps you meet your business goals.

  • CNC Managed Services
  • Remote Support
  • System Administration
  • End-User Support
  • Environment Management
  • Production Support
  • JDE Web Server Support
  • OMW, Object / Package Management
  • Security - Planning, Implementation

Methodology

Our customer engagements for CNC On-Demand Support Services are based on our proprietary and mature SYS-on-TIMETM Methodology. This methodology ensures that optimal business value is delivered across all phases of the engagement.

  • Initiation
  • Transition
  • Execution
  • Assessment

Our CNC On-Demand Support Services customers receive a set of regular updates, reports and documents that help them keep track and have total insight into the status and health of their projects. These include:

  • Support Services Execution Report
  • Published Schedule
  • Daily Activities Log
  • Activity Handover Form (optional)
  • Issue Synopsis Document (KT)
  • Weekly Status Report
  • Monthly Issues Tracking Sheet
  • Quarterly Dashboard
  • Feedback Scorecard

Challenges


When a business tries to provide CNC Support Services via its internal system administration and maintenance function, several constraints show up. Typically, business face challenges in:
  • Providing support across multiple time-zones
  • Managing employee off-hours and weekend support
  • Handling multiple projects simultaneously
  • Defining and maintaining SLAs in responding quickly to issues
  • On-demand access to experienced CNC experts
  • Balancing the cost-budget equation and ensuring greater ROI.

SYSTIME helps mitigate these challenges through its On-Demand CNC Support Services, which help by:

  • Scheduling support during downtime windows
  • Providing cost-effective offsite-based services, which carry low start-up costs
  • Ramping up or down support hours depending on needs, thus optimizing service usage
  • Freeing customer’s CNC team to focus on core projects
  • Providing onsite resources during planned vacations
  • Leveraging tried and tested models for known issues
  • Providing phone and email access to experienced architects
  • Ensuring low cost and high productivity.