Our help desk support operates on a 24X7 basis providing issue resolutions for a range of product lines including:

• Oracle-JD Edwards
• Cognos
• VersaPOS
• Calibre
• Customized Applications.

Our helpdesk service encompasses telephonic support by trained experts depending on multiple parameters and the complexity of the issue that needs to be resolved.

Our helpdesk service encompasses telephonic support by trained experts. We offer an extensive range of support programs that enables you to get the level of service as per your requirement. SYSTIME offers you three defined levels for resolving issues depending on their complexities.

Level 1 support calls are addressed by our local help desk team
Level 2 support calls are handled by our global support centers
Level 3 support involves liaison with Principals for issue resolutions.