Datacenter Management

Combining technical expertise with sophisticated, tools, our IT personnel monitor and manage your Datacenters including Systems, Networks, Applications and Databases services on 24/7 basis.

• Systems Management
  Systems Management includes Operating Systems (e.g. SUN, OS/400, TRU64, HP-UX, VMS and Windows), Storage and Web Servers. The activities that are being delivered for these include and are not limited to monitoring, batch scheduling, inventory management, software distribution, system administration, backup and recovery, system performance and capacity planning.
  
• Database Management
  Database Management includes databases like Oracle, Progress, DB2, Sybase and SQL server. The activities that are being delivered for these include and are not limited to resource monitoring, database design, database creation and build, database schema management, performance management, space management, S/W upgrades and installation.
  
• Infrastructure Applications
  Infrastructure Applications includes applications like Middleware, Groupware etc. The activities that are being delivered for these include and are not limited to user management, mailbox administration, and queue management, analysis on mail delivery failures, administration of mail routing, group management for mailing and administration.

Infrastructure Consolidation

• Infrastructure Sizing and Capacity Planning
• Infrastructure sizing (Server, Storage, Backup, Network, Security and Enterprise Datacenter)
• Capacity modeling for future workload projections
• Infrastructure capacity planning and design to meet application and business demands.
• Server Consolidation
  This solution achieves optimum server infrastructure by addressing
• Centralization of servers to a central location
• Collating data to a larger storage
• Physical consolidation/ virtualization to similar platforms
• Application centralization.

Ushering in positive impacts for

• Hardware procurement
• Operations and Maintenance
• Applications
• Data
• Security.

Network Management

SYSTIME combines technical expertise with sophisticated tools and our IT personnel monitor and manage your network around-the-clock,

Network Management Services includes:

• Remote and on-site troubleshooting
• Remedial maintenance and Preventive maintenance
• Necessary re-configuration and re-installation
• Monitoring entire network with customized reporting
• Configuration Management
• Liasioning with manufacturers and service providers
• Solving routing related issues
• Managing Network Management Suites including HP Open View, CA Unicenter IBM Tivoli, Solarwinds etc
• Maintaining Updated Inventory
• Security Administration for vulnerability patching of network devices.

System Management

• Windows / OS/400 / Unix (any flavor) / Linux System Administration
• PTF administration and support
• Monitoring services for all critical servers
• Active Directory administration and support
• Microsoft Web server (IIS)
• DNS/DHCP support
• File server support
• User and Group Administration
• Disk Utilization Monitoring / Management
• Monitoring Data Backup
• Applying Security Patches to avoid vulnerability issues
• Applying Service Packs
• Checking the RAID Configuration Status
• Checking up and implementing the available updated patches for avoiding vulnerability issues
• Checking system logs file
• Monitoring system performance
• Performance tuning of OS
• Upgrade the OS level patches
• Mail Server Management
• DNS server problems
• OS level Firewall problems
• OS startup problems
• FTP access related problems
• Problem in user accessing specific data.

Antivirus Management

Our antivirus management is driven by discipline and staying ahead of the curve. At SYSTIME, discipline is ingrained deep into the organization’s DNA and we train to our engineers to ensure technology currency.

Antivirus Management includes:

• Managing entire virus scan policies and monitoring machines through console
• Making sure AV and Agent is installed on each and every machine in network
• Ensuring that DAT version is updated on all machines
• Taking care of virus outbreaks and other virus related issues
• Applying latest patches of antivirus as and when required
• Maintenance of the Antivirus Server and its Database
• Generating weekly and On-Demand reports
• Liaisoning with vendors in case of critical issues.

Desktop Management

Diverse hardware and Operating System versions, Software Installation and Maintenance requirements, managing patches, spyware and virus threats and increased IT costs have made Desktop Management expensive. SYSTIME’s Desktop Management minimizes costs and leverages our pool of our 8000+ qualified engineers trained on automation tools to enable quality of service.

Desktop Management includes:

• Desktop Configuration Management
• Provide Support for Hardware and OS / Standard Operating Environment
• Support Office Automation Software
• Defining and resolving problem alerts
• Managing User Profiles
• Tracing, diagnosing and correcting faults
• Identifying recurring problems, reporting trends to management and recommending solutions or correction procedures
• To initiate escalation process to resolve the problem
• Provide support for Mail clients and establish email connectivity
• Diagnosing / Rectifying Virus attacks by using Anti Virus Software Tools
• Software Installation and Maintenance
• Administering user permissions
• Managing patches and spyware
• Managing instant messaging and file sharing programs
• IMAC.

Mail Management

SYSTIME’s Mail Management forms a firm foundation for a secure and available messaging system.

Mail Management includes:

• Support for major Mailing Systems including MS Exchange/Lotus Notes etc.
• Email ID and Database Management
• Mail Account Management. - Creation, deletion and transfer of users
• Problem isolation/ Trouble shooting and Resolution
• Mail traffic monitoring and pro active disk space usage for Mail
• Support for Mail related problems
• Providing connectivity to remote mail users
• Backup of Mail data volumes
• Disk Quota Maintenance for users.

Vendor Management

An efficient Vendor Management system can help you ascertain your business relations and assist you in transacting business deals more effectively. Our philosophy of partnership, with our customers, vendors and principals, helps us value and comprehend the importance of vendor management.

Vendor Management includes:

• Managing the current Underpinning Contracts with Third Party Vendors
• Escalation of calls to relevant persons / vendors after first level problem isolation
• Follow up with vendors to ensure problem resolution and call closure
• Track inventory of any items sent for repairs and follow up for replacement
• Tracking vendor response against defined SLA’s
• Creating and maintaining a database of Vendors approved by the Customer
• Ensure adherence to Preventive Maintenance Schedules by Vendors
• Organize Meetings between vendor and customer to improve Service Levels.

Database Management

Any business needs data at any given time and SYSTIME’s 24/7 Database Management services helps you extend service window, reduce cost and improve performance, leveraging our deep expertise in performance tuning and automating.

The benefits include:

• Support for major RDBMS including Oracle/SQL/DB2
• Support and managing Installation, configuration and upgrading of database server software and related products
• Support to establish and maintain backup and recovery policies and procedures
• Support for application tuning and performance monitoring
• Managing and support for technical trouble shooting
• Implementation and support for database security
• Creating and managing users and roles
• Setup and maintain documentation and standards
• Planning and support for growth and changes (capacity planning)
• Interface with DB vendor (Oracle/Microsoft/IBM) for technical support.

Technical Service Desk (TSD) support

Technical Service Desk (TSD) is the first point of contact for any event/ incident/ end user and gives the first impression about the IT service delivery capabilities of an organization. We, at SYSTIME, have the distinct advantage of having access to a millions of helpdesk calls which boosts out First Call Resolution (FCR) rates.

• Designing / Modeling of Service Desk
• Call logging and First Call Resolution (FCR)
• Technical Escalation Resolution
• Installation of Software and Patches
• Vendor Management Co-ordination and escalation
• Problem knowledge updating for future rapid resolution
• Managing knowledge base
• Recommending end user training based on historic data
• Daily and Monthly performance based reporting
• Service Desk Process Improvement Program (PIP)
• Managing call logging software.