Processes are essential to meet business goals. Many organizations seem to lack the resources to elaborately plan and implement detailed Process and Quality related initiatives and programs. They also face conflicting demands related to resources and budget. SYSTIME’s Process Improvement Services enable organizations to execute the Process and Quality related initiatives well within budget, without compromising on effectiveness.

SYSTIME’s Process Improvement Services focus on software and IT process improvement and help enhance the process maturity of an organization. It is aimed at fulfilling an organization’s quality goals quickly, smartly and through a flexible approach. SYSTIME has the industry know-how, the required manpower and hands-on experience in defining, implementing and improving IT processes. Its core strength lies in leveraging industry best practices and aligning organizations with globally accepted process models.

SYSTIME’s Standard services include:

• Process Definition and Improvement - Building end-to-end processes and turning them into complete process definitions or understanding existing processes and tailoring them to suit business goals
• Process Consolidation - Identifying process strengths, gaps and suggesting areas for improvement. It also involves aligning and integrating fragmented processes, documents, roles and responsibilities into a coherent, end-to-end and meaningful definition
• Project Management Framework - Evolving project management elements focused towards enhancing delivery, leading to customer satisfaction
• Process Compliance Monitoring - Ensuring adherence to defined policies through audits and reviews
• Aligning Operations to Standards - Enforces the “say what you do and do what you say” technique.

SYSTIME also offers Advanced services such as:

• Process Re-engineering - A comprehensive re-engineering exercise, whereby the whole process is restructured for enhanced efficiency
• Measurement and Analysis - In the measurements phase, a metrics framework is initially developed and mapped to suitable quality goals (Metrication). Then the process improvement indicators are defined. In the Analysis phase, the data collected is analyzed for performance and down-to-earth recommendations are offered for further improvements. The objective is to mature the customer organization into a “quantitatively managed organization” using manual or automated data collection and analysis techniques.

A typical end-to-end turnkey engagement model

Situations requiring process improvement services in an organization

• There are no well-defined processes
• Processes do exist, but they are either isolated or scattered and have little or no relevance to the work people are doing
• Knowledge of executing tasks rests in the minds of people and not penned down anywhere, resulting in the work place becoming person-dependent instead of being process-dependent
• Projects are executed in an ad-hoc manner, leading to inconsistent results
• Not sure about organization’s readiness to get assessed for a certification such as ISO or CMMI and need to be internally assessed before actually taking the leap
• Business focus/strategy has changed, but processes remain the same and need to be re-aligned
• There is enough data being collected within the organization, but it is not being leveraged to enhance, optimize, and improve delivery.